Returns & Exchanges Policy for Omtaniku.com

Effective Date: 17 Juli 2024

Introduction

At Omtaniku.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our Returns & Exchanges Policy carefully to understand your rights and obligations.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Return Period: You have [Insert Number] days from the date you received the item to return it.
• Proof of Purchase: To complete your return, we require a receipt or proof of purchase.
• Non-returnable Items: Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale.

2. Exchanges

• Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at admin.omt@omtaniku.com/ 0813-9229-3935 so we can arrange for an exchange.
• Exchange Period: You can exchange your item within [Insert Number] days from the date you received it, subject to the availability of the item.

3. Refunds

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Refund Period: You will receive the credit within a certain number of days, depending on your card issuer's policies.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Return & Exchange Procedure

1. Contact Us: Before returning an item, please contact our customer service team at [Insert Contact Email/Phone Number] to initiate the return process and receive instructions.
2. Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Exceptions

• Incorrect or Missing Items: If you received an incorrect or missing item, please contact us within [Insert Number] days of receiving your order, and we will arrange for the correct item to be sent to you at no additional cost.
• Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded or exchanged.

6. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: admin.omt@omtaniku.com    
Phone: 0813-9229-3935       
Address: BSD City, Vanya park Cluster Askara Blok A9/16 Tangerang, Banten 15336     

7. Changes to This Policy

We reserve the right to modify this Returns & Exchanges Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

Thank you for shopping with Omtaniku.com. We appreciate your business and are here to help ensure your satisfaction.